SAP CRM Functional Interview Questions and Answers by krishna_Service Module for Wipro | Infosys | TCS | HCL | NTTDATA | IBM | SealInfotech | Gauritech | Accenture.

1. What is your client business process in service?
2.  If you get a defective product, how can you process that based on your client business process
3. Explain the Complaint business process?
4. What are the reference documents you are using to create Complaint?
5. How many ways you can create the Complaint in CRM?
6. How the warranty will determine automatically in Transactions?
7. What you maintain in the Warranty check profile?
8. What are the all documents which you can determine the warranty?
9. Explain the Contract business process?
10. Explain the difference b/w Contract and Agreement?
11. What is the difference b/w sales contract and service contract?
12. How many types of billing plans are there and how can you assign the billing plan to contract?
13. How can  you assign the service level agreements to contracts? where you create the SLA's?
14. What are the determination rules for Agreement?
15. What are the all documents in which the customer have direct involvement?
16. How can you determine the contracts in the Transactions?
17. What are the all Contract determination rules?
18. Explain the In-House repair business process?
19. What is men't by In-House repair?
20. What is the preceding document for In-House repair?
21. Where you can provide the delivery after repairing the product?
22. How many ways you can create the In-House repair in CRM?
23. What is the difference b/w Item and a product?
24. Explain the service order business process?
25. What are the all items you can maintain in Service Order?
26. Explain the Warranty claim business process?
27. Is there any involvement of customer in Warranty claim process?
28. Explain about service confirmation?
29. What is the preceding document for Service confirmation?