Sunday 27 October 2013

SAP CRM Functional Interview questions and answers by krishna_Marketing and Sales for Wipro | Infosys | TCS | HCL | NTTDATA | IBM | SealInfotech | Gauritech | Accenture.


  1. Tell about your client business process in marketing?
  2. What are the different campaigns your client using and explain them?
  3.  Explain the lead business process according to your client?
  4. How can you classify the leads?
  5. How the Lead will convert as a Opportunity automatically?
  6. How many ways we can qualify the leads?
  7. where do we configure the Surveys and what is the Path or T-code?
  8. What are the all areas that we can use questionnaires?
  9. Explain the steps in the ELM?
  10. What are the actions we can perform in ELM?
  11. can we create contact persons through ELM?
  12. did you write any functional spec's for your client business process?
  13. Where do we configure the number range for leads and what is the object to maintain the number range for lead?
  14.  Can we create the multiple leads for a single prospect? if yes, how can we restrict that?
  15. Explain the Opportunity business process?
  16. What is the significance of an Opportunity in sales process?
  17. what is the difference b/w opportunity and sales methodology?
  18. How can you configure the sales cycle, explain step by step?
  19. What is the importance of sales assistant?
  20. How can you create a sales order from a quotation automatically?
  21. can we assign a action profile to opportunity which is created for lead? if not, why?
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